We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the following conditions:
Eligibility for Returns
Returns are accepted within 7 days of receiving your order.
Products must be unopened, unused, and in their original packaging.
We do not accept returns of opened or tampered items due to health and safety regulations.
How to Request a Return
Contact our customer support team at info@cordylab.com within 7 days of delivery.
Please include your order number, a brief description of the issue, and photos if applicable.
Once your return is approved, we will provide instructions for shipping the item(s) back to us.
Refunds
Once we receive and inspect the returned item(s), we will process your refund to the original payment method within 5–10 business days.
Please note that shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent or damaged on arrival).
Non-Returnable Items
Opened or used products.
Products returned after the 7-day window.
Items not purchased directly through our website.
Questions?
If you have any questions about our return policy, feel free to reach out to us at info@cordylab.com. We’re here to help!